Zebaa Frequently Asked Questions

Ordering & Delivery

Q: How long will my Zebaa rug take to arrive?
A: Our standard delivery time is typically **3-5 working days** for UK mainland. You will receive tracking details once your order has left our warehouse.

Q: What is the quality like on a 'display item' rug?
A: Our floor display items are **brand new, never used, and have never been sold** to a customer. They are offered at a great value but maintain the high-quality standards of all Zebaa products.

Product & Care

Q: Will my new rug shed?
A: **Wool and Viscose** blend rugs (like our Nexus collection) may experience minimal, normal shedding initially, which reduces quickly. Our **Polypropylene and Polyester** rugs are specifically chosen for their **low-shedding** properties.

Q: How do I clean my Zebaa rug?
A: We recommend gentle, regular vacuuming. For spills, **blot immediately** with a clean, damp cloth. Always avoid saturating the rug or using harsh chemical cleaners.

Q: What does "Hand-Carved" mean?
A: This means the outlines of the pattern (common on our geometric and abstract rugs) have been meticulously cut by hand after tufting, creating a defined, **textured, three-dimensional effect**.