Terms & Conditions

Terms and Conditions for Zebaa.co.uk

These Terms and Conditions ("Terms") govern your use of the website zebaa.co.uk ("we", "us", "our", or "Zebaa") and any purchases made through it. By accessing or using our website, placing an order, or engaging with our services, **you agree to be bound by these Terms**. If you do not agree with any part of these Terms, you must not use our website or services.

1. About Us

Zebaa.co.uk is a UK-based online retailer specialising in home décor products, including furniture, textiles, lighting, and accessories. Our mission is to provide high-quality, stylish items that enhance the comfort and aesthetic of your home. We operate under UK law and are registered in England and Wales.

2. Eligibility and Use of the Website

To use our website and place orders, you must be at least **18 years old** and legally capable of entering into binding contracts. You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use of the site. You must not misuse the website by knowingly introducing viruses, trojans, or other malicious or technologically harmful material. We reserve the right to suspend or terminate your access to the website if we believe you have violated these Terms or engaged in fraudulent or abusive behaviour.

3. Product Descriptions and Availability

We take reasonable care to ensure that all product descriptions, images, specifications, and prices are accurate and up to date. However, we cannot guarantee that all information is error-free, and we reserve the right to correct any inaccuracies or omissions without prior notice. All products are subject to availability, and we may withdraw or discontinue items at any time. Colours and finishes may vary slightly due to screen settings and manufacturing variations.

4. Pricing and Payment

All prices displayed on our website are in **British Pounds Sterling (GBP)** and include VAT where applicable. Delivery charges are calculated separately and shown at checkout before you confirm your order. We reserve the right to change prices at any time without notice. Payment must be made in full at the time of ordering using one of our accepted payment methods, which include secure third-party providers such as Stripe, PayPal, and major credit/debit cards. We do not store your payment details, and all transactions are encrypted for your protection.

5. Order Process and Contract Formation

When you place an order on our website, you will receive an email acknowledging receipt of your order. This email does not constitute acceptance of your order. A **legally binding contract** is formed only when we dispatch the goods and send you a confirmation email. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of suspected fraud, pricing errors, or stock unavailability.

6. Delivery and Risk

We aim to dispatch orders promptly and provide estimated delivery times at checkout. However, delivery dates are not guaranteed and may be affected by factors beyond our control, such as courier delays or adverse weather conditions. We are not liable for any loss or inconvenience caused by delayed delivery. Risk in the goods passes to you upon delivery. If you believe your order has been lost or damaged in transit, please **contact us immediately** so we can investigate and resolve the issue.

7. Returns, Refunds, and Cancellations

You have the right to cancel your order within **14 days of receiving the goods**, in accordance with the Consumer Contracts Regulations. To exercise this right, you must notify us in writing and return the items in their original, unused condition with all packaging intact. You are responsible for the cost of return postage unless the item is faulty or incorrect. Refunds will be processed within 14 days of receiving the returned goods. We reserve the right to deduct any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. For more information, please refer to our Returns Policy.

8. Faulty or Damaged Goods

If you receive goods that are faulty, damaged, or not as described, please contact us within **48 hours of delivery**. We may request photographic evidence and offer a replacement, repair, or refund depending on the nature of the issue. Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

9. Intellectual Property

All content on this website—including text, graphics, logos, images, product designs, and software—is the property of Zebaa or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or use any content without our prior written consent. You may print or download content for personal, non-commercial use only.

10. User Accounts and Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use or suspected breach of security. We reserve the right to suspend or terminate accounts that are used in violation of these Terms or for fraudulent purposes.

11. Privacy and Data Protection

We are committed to protecting your personal data and complying with UK data protection laws. Our Privacy Policy explains how we collect, use, and safeguard your information. By using our website and placing orders, you consent to the processing of your data as described in our policy. We do not sell your personal data to third parties and only share it with trusted service providers necessary to fulfil your order and operate our business.

12. Promotions and Discount Codes

From time to time, we may offer promotional discounts or codes. These are subject to specific terms and conditions and may be withdrawn at any time. Discount codes must be applied at checkout and cannot be used in conjunction with other offers unless stated. We reserve the right to refuse the use of a code if we believe it has been misused or tampered with.

Our website may contain links to third-party websites for your convenience. These links do not imply endorsement, and we are not responsible for the content, privacy practices, or terms of use of those sites. Accessing third-party websites is at your own risk, and we recommend reviewing their policies before providing any personal data.

14. Limitation of Liability

To the fullest extent permitted by law, Zebaa shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products. This includes, but is not limited to, loss of income, profits, data, or business interruption. Our total liability for any claim shall not exceed the amount paid for the product in question. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

15. Force Majeure

We shall not be held liable for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control. This includes, but is not limited to, natural disasters, strikes, pandemics, transport disruptions, or failures of suppliers or service providers.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time to reflect changes in our business practices, legal obligations, or website functionality. Any changes will be posted on this page with a revised effective date. Continued use of the website after changes are made constitutes acceptance of the updated Terms.

17. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of **England and Wales**. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Information

If you have any questions, concerns, or feedback regarding these Terms or any aspect of our service, please contact us at:
**Email:** info@zebaa.co.uk