Zebaa Returns & Refunds Policy

Your satisfaction is our priority. If you are not completely happy with your rug, you may return it under our 30-day guarantee.

1. 30-Day Money Back Guarantee

You have **30 calendar days** from the date of delivery to notify us if you wish to return your item for a refund or exchange.

2. Conditions for Return

The rug must be returned in its **original, unused condition** and be suitable for resale. It must be securely packaged, preferably in the original wrapper. Any rug that is used, soiled, or damaged by the customer cannot be accepted for return.

3. Return Procedure (Who Pays for Shipping)

The customer is responsible for the cost and arrangement of the **return shipping**. Please contact our support team to initiate the return. We highly recommend using a tracked and insured service, as Zebaa cannot issue a refund for items lost or damaged during the return transit.

4. Faulty or Damaged Goods

If your rug arrives damaged or if you discover a manufacturing fault, you must notify us within **48 hours of delivery**. In this case, Zebaa will arrange for the collection and cover all costs for a replacement or a full refund.